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The most common uses of this service are competition lines, premium support and tipsters. Premium support lines generally use a form of group diversion service where the caller is patched straight through to a member of the customer services team and if the first person is engaged it moves on to the next person and so on until the caller is connected. The competition lines works with a switchboard, an answer phone and two information lines. The caller is then asked to select an answer to a question and then the calls are diverted between correct and incorrect answers. The former are invited to leave their contact details, the latter to try again. The tipsters' lines are the most straightforward as they are there to provide tips on racing and callers are connected straight through, listen to the tip and the disconnect. IPRN The world over, self-employment is now viewed as being a viable route to financial stability in today's world. Needless to say, self-employment pertains